For all products, we offer one year warrantee from the time of shipment. Within warranty period, if any quality problem with our product and customer has technical support, you can tell us the problem details. So that my technician analyse the reason and send you the relative parts so that you can repair the product in local. Parts in warranty period is free of charge. For serious problem, we will give replacement free of charge. But if the machine is damaged due to rough handling during transportation, we are free from responsibility, but we will help the buyer lodge a claim against the shipping company or insurance company, thus all the spare parts or expenses should be borne by buyer.
What is time of delivery?
This depends on the quantities of your order and models. In general, it takes within 30 days after confirmation of order. If small or sample order, please do check with us; if we have ready goods in stock, we can make immediate shipment.
Are all SUNDREAM products safe when working in bathroom or wet environment?
Yes, all products input voltage is 12V DC, besides, waterproof rating of all products is IP65. so, they are very safe for human body.